Timothy W. Spencer

I am currently in the process of looking for a career possibility in the Tulsa area, my most recent position was a contract position through GDH Consulting Inc. with the Bank of Oklahoma as a Business Analyst. I had the opportunity of providing support for five Windows and Web based banking applications on a daily basis for all BOK subsidiaries throughout the Southwest and South Central US. I would document each issue and the steps to resolve them on the group SharePoint site to provide a searchable resource reducing support costs. New software installation requests were assigned by the group Vice-President and/or Lead Analyst requiring installing the software along with pre-requisites and updating the license lists part of which where kept in Microsoft Access or SQL Server databases. Develop and document software reference material for Tier 1 Helpdesk Technicians including Service Pack installation, reinstallation of primary software and troubleshooting techniques. Upon completion of the contract I was commended for a job well done by all involved, unfortunately there weren’t any open positions to move into.

In my previous position, I was laid off after being employed for 6 and one half years in Oklahoma by Cadillac Jack Inc., a Gaming Machine Manufacturer/Supplier located in Duluth, Georgia. When I was originally hired tasks included installation and scheduled on-site service of a Proprietary Casino Gaming System in approximately 30 casinos over much of the southern United States which later was replaced with an in-house developed Windows Based, Networked Casino Gaming System which included Linux clients. Some of the opportunities I was able to perform were build a Field Tech reporting site which provided a means for Technicians to record machine parts used at each casino, service performed and special notes or requests by Casino Management. Building up, configuring and testing the servers running Windows Server 2000 then testing for migration to Windows Server 2003. With the new system I moved into the Server Systems Software Development Group designing; documenting and supporting implementation of customized data backup procedures based on each Casino or local Regulatory Commission requirements. Design, test and document an automatic and manual database failover using SQL Server 2005.

Other responsibilities included Software Quality Assurance involving new and upgrade kit installation as well as bug tracking, quality of customer experience, accuracy and issue isolation. Initial contact and setup for testing and certification of the Gaming System Software with two certification laboratories one located in Las Vegas and the other in New Jersey. Trained and supported the Testing Lab Technicians on site as well as first contact throughout the certification process and the acting intermediary between the test laboratory and software developers. Member of rotating on-call group as third level support for Field Services supporting SQL Server, Windows Server 2003 and the Gaming System in live production of approximately 60 casinos in the US and Mexico. Assigned to build small web and Windows based enhancements and stand alone applications in-between trips.

While with Williams Communications I was hired as a Workflow Coordinator and Remote Diagnostic Technician charged with managing the trouble ticket system assigning tickets to Tier II Desktop Support Technicians and supporting all Williams Communications laptops and workstations outside the Tulsa area. Recognized in April of 2001 for doubling the previous record for Most Resolved Tickets by 2 times and maintaining that record to produce a new standard for Williams Tier II Desktop Support.

Previously I consulted with TEKSystems Inc. through their Tulsa location, one of several projects I was assigned to include Sabre Inc, Subsidiary of American Airlines for which I was in charge of reviewing applications for their Hardware Help desk for qualified individuals, pre-screening and scheduling interviews performed by Hiring Supervisors. This project was intended to be for three months but due to my abilities the contract was extended to seven months.

Notable experience in my work history would include 17 years employment with CSR Hydro Conduit in Tulsa which added the experience of Developing and Maintaining an ISO type Quality Program (AARM), Inspection and Supervision of the Corporate Safety and Quality Assurance Programs and Negotiated, Developed and Maintained the First Oklahoma Department of Transportation Self-Certification Agreement for Concrete Pipe Products between CSR Hydro Conduit and the State of Oklahoma Department of Transportation (ODOT).

My Education at Tulsa Community College included programming in COBOL, RPG, JCL, JAVA, Visual Basic 6, Intermediate and Advanced Visual Basic, HTML, NT Server Administration, Network Design and Troubleshooting, Novel NetWare 3.x, DOS, UNIX, PC Configuration and Set-up, Access and MCSE Prep for Win2K Server and Win2K Pro. Named to President’s or Dean’s Honor Roll each semester. At Tulsa Technology Center I completed Basic AC/DC electronics.

Thank You,
Tim Spencer
January 23, 2009